Shipping policy

1. Order Processing

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day. If we experience a high volume of orders, processing times may be slightly extended. Learn more about order handling basics.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on weight, destination, and carrier. Estimated delivery times:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Priority Shipping: 1–2 business days

Delivery delays may occur due to carrier issues, weather, or holidays. Explore shipping method options.

3. Domestic Shipping (USA)

We currently ship to all U.S. states and territories. Orders shipped within the continental U.S. typically arrive faster than Alaska, Hawaii, or U.S. territories.

4. International Shipping

International shipping is available to select countries. Customers are responsible for any customs fees, duties, or taxes imposed by their country. Delivery times vary widely depending on location and customs processing.

5. Shipment Confirmation & Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to update.

6. Lost, Damaged, or Missing Packages

Fibers & Friends is not responsible for packages lost or damaged during transit. If your package arrives damaged, please contact the carrier directly to file a claim. For missing packages marked “delivered,” please check with neighbors or your local post office.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Orders shipped to an incorrect address due to customer error cannot be refunded.

8. Local Pickup (Optional) NOT Available at this time.

9. Changes to This Shipping Policy

Fibers & Friends may update this Shipping Policy at any time. Continued use of the website indicates acceptance of any changes.